Privacy Policy

Your privacy is important to us. This policy explains how Vismi Infraedge Pvt. Ltd. collects, uses, and protects your personal information.

Last updated: January 15, 2024

1. Overview

Vismi Infraedge Pvt. Ltd. ("Vismi", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website (www.vismigroup.com)
  • Engage our construction and engineering services
  • Communicate with us through various channels
  • Participate in our projects or business activities

By using our services or providing us with your information, you consent to the practices described in this policy.

This policy complies with applicable Indian privacy laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address
  • Business Information: Company name, job title, business address, industry details
  • Project Information: Project requirements, specifications, timelines, budgets
  • Financial Information: Payment details, billing information, tax identification numbers
  • Identification Information: Government-issued ID numbers, PAN, GST numbers
  • Communication Records: Emails, phone calls, meeting notes, correspondence

Technical Information

When you visit our website, we automatically collect:

  • IP address and location data
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on site
  • Referring website information
  • Device information and screen resolution

Project-Related Information

  • Site survey data and measurements
  • Photographs and videos of project sites
  • Technical drawings and specifications
  • Progress reports and documentation
  • Quality control and safety records

3. How We Use Information

We use your information for the following purposes:

Service Delivery

  • Planning, executing, and managing construction projects
  • Providing engineering and consulting services
  • Communicating project updates and milestones
  • Coordinating with subcontractors and suppliers
  • Ensuring compliance with safety and quality standards

Business Operations

  • Processing payments and managing accounts
  • Maintaining customer relationships
  • Improving our services and operations
  • Conducting market research and analysis
  • Training and development purposes

Legal and Compliance

  • Complying with legal and regulatory requirements
  • Responding to legal requests and court orders
  • Protecting our rights and interests
  • Preventing fraud and ensuring security
  • Maintaining records as required by law

Marketing and Communication

  • Sending project updates and newsletters
  • Promoting our services and capabilities
  • Inviting you to industry events and seminars
  • Sharing relevant industry news and insights

4. Information Sharing

We may share your information in the following circumstances:

Project Partners

  • Subcontractors and suppliers involved in your project
  • Consultants and technical experts
  • Joint venture partners and collaborators
  • Government authorities and regulatory bodies

Service Providers

  • IT service providers and cloud hosting companies
  • Payment processors and financial institutions
  • Legal and professional advisors
  • Marketing and communication service providers

Legal Requirements

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities
  • In connection with business transfers or mergers

Note: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

  • SSL encryption for data transmission
  • Secure servers and data centers
  • Regular security updates and patches
  • Firewall protection and intrusion detection
  • Data backup and recovery systems

Administrative Safeguards

  • Access controls and user authentication
  • Employee training on data protection
  • Regular security audits and assessments
  • Incident response procedures
  • Confidentiality agreements with staff

Physical Safeguards

  • Secure office premises and restricted access
  • Locked filing cabinets for physical documents
  • Secure disposal of sensitive documents
  • CCTV monitoring and security systems

Data Breach Response: In the event of a data breach, we will notify affected individuals and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

Third-Party Analytics

We use Google Analytics and similar services to analyze website traffic and user behavior. These services may collect:

  • Page views and session duration
  • Geographic location (country/city level)
  • Device and browser information
  • Traffic sources and referral sites

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies or specific types
  • Delete existing cookies
  • Set preferences for future cookies
  • Receive notifications when cookies are set

Note: Disabling cookies may affect website functionality.

7. Third-Party Services

We work with various third-party service providers who may have access to your information:

Cloud Services

  • Microsoft Azure / AWS for data storage
  • Google Workspace for email and collaboration
  • Dropbox/OneDrive for file sharing

Communication Tools

  • WhatsApp Business for project communication
  • Zoom/Teams for video conferencing
  • Email marketing platforms

Financial Services

  • Banks and payment gateways
  • Accounting and invoicing software
  • Tax compliance services

Third-Party Responsibility: These providers have their own privacy policies. We require them to maintain appropriate security measures and use your information only for specified purposes.

8. Data Retention

We retain your information for different periods based on the type of data and legal requirements:

Project Records

  • Contract Documents: 10 years after project completion
  • Technical Drawings: 15 years for structural works
  • Safety Records: 7 years as per regulatory requirements
  • Financial Records: 8 years for tax and audit purposes

Communication Records

  • Email Communications: 5 years
  • Phone Call Records: 2 years
  • Meeting Minutes: 7 years

Website Data

  • Analytics Data: 26 months (Google Analytics default)
  • Contact Form Submissions: 3 years
  • Newsletter Subscriptions: Until unsubscribed

Secure Disposal: When retention periods expire, we securely delete or anonymize your information using industry-standard methods.

9. Your Rights

You have the following rights regarding your personal information:

Access and Information

  • Request access to your personal information
  • Obtain copies of data we hold about you
  • Understand how your information is being used
  • Know who we share your information with

Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your contact details and preferences
  • Modify communication preferences

Deletion and Restriction

  • Request deletion of your personal information
  • Restrict processing in certain circumstances
  • Object to processing for marketing purposes
  • Withdraw consent where applicable

Data Portability

  • Receive your data in a structured, machine-readable format
  • Transfer your data to another service provider

Exercising Your Rights: To exercise any of these rights, please contact us using the information provided in Section 12. We will respond within 30 days of receiving your request.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India, including:

  • Cloud storage providers with international data centers
  • Software service providers based outside India
  • International project partners and clients

When we transfer your information internationally, we ensure appropriate safeguards are in place:

  • Contractual data protection clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct
  • Binding corporate rules where applicable

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: privacy@vismigroup.com

Phone: +91 70797 75155

Address: Vismi Infraedge Pvt. Ltd.
R2, No. 34551, Ganiyari Awasiy, Waidhan, Singrauli, Madhya Pradesh, India, 486886

Response Time

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days.

Complaints

If you are not satisfied with our response, you may file a complaint with:

  • The Cyber Crime Cell of your local police
  • The Indian Computer Emergency Response Team (CERT-In)
  • Relevant consumer protection authorities

Policy Updates

Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification: We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you an email notification.

Effective Date: Changes become effective immediately upon posting unless otherwise specified.

Your Continued Use: Your continued use of our services after any changes indicates your acceptance of the updated policy.

Consent and Acknowledgment

By engaging our services or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

This policy is governed by Indian law and complies with applicable data protection regulations including the Information Technology Act, 2000 and related rules.